Error accessing Asset Library & Updater

Help
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1

Godot Version

4.4.1 stable

System Specs

Windows 11, 10.0.26100 build 26100
AMD Ryzen 7 5700U, Radeon Graphics, 1801 Mhz, 8 Core(s), 16 Logical Processor(s)
16GB RAM

Question

I just installed godot a few days ago, and I had no trouble at all using the engine. However as of today when booting the engine I get two errors:
the first is a “Failed to check for updates. Error: 5.” when I load the engine
and the second is when I try to access the asset library
“TLS handshake error: -9984”

I have checked that godot has internet access, i have added exceptions for godot in my firewall, I have turned off my anti virus, I have rebooted & reinstalled, I have rolled back to earlier versions of godot, I have deleted all project and config files and started new projects, I have added http & https paths for godot to use to try to access the asset library, I have used 3rd party certificate software to validate the cert godot uses. None of these solutions have fixed the issue. I have searched the forums for similar instances of the above errors and found nothing familiar, or any solution that seemed to change anything about the error at all. At this point I am convinced it must be something wrong with my PC itself, but am at a loss as to what could be impeding godot from being able to access its api, especially considering I did not have this issue when I first installed it less than a week ago, and have not installed any other software since. Any suggestions are appreciated.

2

Yeah, it’s not your box. It’s your internet connection. I get both those errors occasionally when my internet connection is slow. The biggest culprit for me is Steam games updating themselves. When those updates are happening, I get those errors and often can’t even refresh a webpage.

If it just started happening and it happens all the time, the culprit might be your ISP. It might be worth calling them to see if they’re blocking any new ports. Alternately, you could try taking your box to a friend’s house and see whether it works or not there. Then install Godot on their computer to compare.

Right now you need more information to narrow down the possibilities.