I recently published a game on google play and it is still in closed testing and it works fine on most devices that downloaded the game but 2 among the 19 devices encountered a total crash when they try to press a button in the menu but the game opened with them just fine. The rest of the devices run the game just fine with no issues at all except on older devices like Android 8.1 had some performance issues in regard of frame rate. One of the crashing devices was Redmi Note 7 but I couldn't get the specific model name. I integrated firebase crashlytics and analytics and it works fine and reports the devices and crashes and all except this crash was not reported back and not even the model of the device was reported probably because the device has not had a lengthy session. I first thought the problem was because I checked the "bake shader" to true while exporting the game but supposedly that was not the issue since the problem continued to exist. I also implemented proguard-rules.pro using the "proguard-android-optimize.txt" and I thought that was the problem so I changed it to the default "proguard-android.txt" but the problem persisted. The problem is that these two devices are my distant relatives' so it is really hard to get proper and consistent feedback from them. Any suggestions would be appreciated.
Like I said, the game runs fine on almost all devices, new and old, so it’s not that the game is hard to load or process properly. As I said, a phone with Android 8.1 runs the game fine with no issues except for a small performance problem, but it still runs without crashing. The phone in question has Android 10, so it is a relatively newer device. The game is 2D, and again, the issue is not with the game itself but with the export.
I can’t upload a video but the crash happens after loading and initializing the main scene, anytime the screen is touched anywhere, There is an animated sprite in the background so it shows that the frame rate drops significantly then it crashes after few seconds. And to note that the main scene is just a menu with a background. So, sorry it wasn’t about pressing a button per se but rather touching the screen. I will try exporting with the stable version but I am hesitant that it will not work.
Hi. Any update on this issue? Were you able to identify the root cause of this crash?
I’m currently running a closed testing too. My game runs fine on almost all devices – new and old alike. But three devices experienced crashes (They were running on Android 12 – all three of them).
Pretty similar to your case. Could you please let me know if you were able to identify the issue?